Do I need you to calibrate my scales? Our scales can be shipped factory direct to your requested location. To insure that the scales are weighing accurately upon their arrival, our suggestion is to allow us to calibrate the scales for you. For a nominal $25.00 fee for all lab, bench, portable and retail scales - We will calibrate the scales and provide a traceable Certificate of Calibration.

Where's my order
By Registering on our site and logging in each visit, you will be able to access your Order History and Order Tracking Information. Xpressscales has linked directly with our shipping providers to access the most current shipping information on your order. If you need further information it may be obtained by e-mailing us or by calling 1-800-248-5885.

What is the warranty on Xpressscales branded products?
Xpressscales' branded products are marketed on a "100% satisfaction guaranteed" basis. All items advertised have our warranty against defects in workmanship and/or materials. In some cases, manufacturer warranties received with the product will supercede our own. In any case, unless otherwise specified, the item must be returned for our inspection. Obvious abuse is not covered, but if a Xpressscales branded product fails in normal use, it can be returned for evaluation at any time.

What is your satisfaction guarantee to your customers?
Our Guarantee to You
The way we look at it, we've got no business asking for your next order until you're 100% satisfied with your last order. To make sure you get everything you expect from Xpressscales, we back your purchase with our famous 100% Satisfaction Guarantee.
"You can buy with confidence, knowing that if you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. Consider it our way of saying 'thank you' for your support."
We've always believed that the measure of a company is the way they treat their customers. So with every order, we make this promise to you - the best quality, the best value, the best service. Guaranteed.