Warranty Information

Warranty Process

Xpressscales.com Warranty Information

1. Xpressscales.com provides warranty services for Mettler Toledo Xpress line products purchased from our website, against defects in materials and workmanship for one (1) year from the date of shipment from Xpressscales.com.

      If any products fail to conform to this warranty within the first ninety (90) days of the warranty period, Xpressscales.com will at its option repair or replace such goods returned.

      If any products fail to conform to this warranty for the remainder of the warranty period, Xpressscales.com shall furnish necessary replacement parts free of charge.

2. Xpressscales.com warrants Xpress line service parts against defects in materials and workmanship for ninety (90) days from the date of shipment in normal use and service.

      If any service parts fail to conform to this warranty, Xpressscales.com shall        furnish necessary replacement parts free of charge.

3. These warranties are subject to the following conditions:

      Upon discovery of such non-conformity, Xpressscales.com will be given prompt written notice with a detailed explanation of the deficiencies.

      The product or part must be properly installed, operated and maintained in accordance with  Mettler-Toledo, Inc, specifications.

      The product or part must not be operated above rated load capacity or subject to accident, alteration, misuse, or abuse.

      The product must not have been repaired or serviced by anyone other than Xpressscales.com or one of its authorized representatives.

4. Xpressscales.com shall have a reasonable time to repair or replace the defective product.  The buyer is responsible for shipping the product to Xpressscales.com.  Xpressscales.com is responsible for shipping the product to the buyer.

Xpressscales.com Warranty Process

1. Send an email (warranty@expressscales.com) or fax to (864)233-6797 to the Customer Service Xpert including:

      Product Model

      Product Serial Number

      Original Order Number

      Purchase Date

      Detailed explanation of product or part failure

2. Your Xpressscales.com Xpert will either email or fax you the Xpressscales.com Returns Form including an Equipment Return Authorization Number (ERA) to include with your returned goods or inform you about the replacement parts shipment.
3. In the even that you receive the  Xpressscales.com Returns Form with an ERA, ship product to:

Xpressscales.com – Warranty Return ERA # (put ERA number here)

Edgar B. Heape & Son, Inc.

14 Dunbar Street

Greenville, SC 29601

Alternatively you may use the Xpressscales.com Returns Form as a shipping label.

4. The Buyer is responsible for shipment charges to Xpressscales.com.

Xpressscales.com is responsible for freight on the return to the buyer.

5. Xpressscales.com will ship the repaired or replaced product or the replacement parts promptly to your address.